okzzz Privacy Policy — Your Data, Your Rights
We are committed to protecting the personal information of every player who uses the okzzz platform. This Policy explains what we collect, why we collect it, and how we keep it safe.
This Privacy Policy ("Policy") describes how okzzz ("we", "us", "our") collects, processes, stores and protects the personal information of individuals ("you", "the Player") who access or use the okzzz website, mobile interface and associated services (collectively, "the Platform"). By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy applies to all personal data we hold about you, regardless of how it was collected — whether through account registration, payment processing, gameplay activity, customer support interactions, or your use of the Platform more generally. We encourage you to read this Policy carefully and contact our support team if you have any questions about how your data is handled.
Privacy at a Glance
SSL Encrypted
All data in transit and at rest is protected with SSL encryption — your account details stay private
No Data Sales
We never sell, rent or share your personal data with advertisers or third-party marketers
Your Rights
You may access, correct or request deletion of your personal data at any time by contacting support
Cookie Control
We use essential and analytics cookies only. You may manage cookie preferences through your browser settings
Data Correction
Inaccurate or outdated personal information can be corrected by contacting the okzzz support team
Contact Us
Data-related queries can be sent to our support team — contact details are in the footer
1. Information We Collect
When you register an account and use the okzzz Platform, we collect the following categories of personal information:
- Identity information: your name, date of birth, and a copy of a government-issued photo ID where required for KYC verification.
- Contact information: your mobile phone number (a Bangladeshi number is required at registration) and, where provided, an email address.
- Financial information: records of deposits and withdrawals made via bKash, Nagad, Rocket, Upay and other approved payment methods. We do not store full payment account credentials; transaction references are retained for compliance purposes.
- Usage and gameplay data: game session records, betting history, login timestamps, device type, browser type, IP address and approximate geolocation derived from your IP.
- Communications data: records of support tickets, live chat conversations and any other correspondence you send to or receive from the okzzz support team.
We do not collect or store sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information. We do not collect data from individuals who have not registered an account on the Platform, except for anonymised analytics data generated by website visitors.
2. How We Use Your Information
We process your personal data only for legitimate purposes that are necessary to operate the Platform, fulfil our regulatory obligations, and provide you with a safe gaming experience. Specifically, we use your data for the following purposes:
- Account creation and authentication: to create and maintain your player account, verify your identity, and process login requests securely.
- Payment processing: to process deposits and withdrawals via your chosen payment method, maintain accurate transaction records, and comply with anti-money laundering obligations.
- Fraud prevention and platform integrity: to detect, investigate and prevent fraudulent activity, bonus abuse, collusion, and other conduct that violates our Terms and Conditions.
- Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour and to enforce player-set deposit limits, session reminders and self-exclusion requests.
- Customer support: to respond to your support queries, resolve disputes, and improve the quality of our support services based on feedback and interaction history.
We do not use your personal data for automated decision-making that has a legal or similarly significant effect on you without providing you with the opportunity to seek human review. We do not use your data for any purpose that is incompatible with the purposes described in this Policy.
3. Data Sharing and Third Parties
okzzz does not sell or rent your personal data. We share data with third parties only in the following limited circumstances:
- Payment service providers: transaction data is shared with bKash, Nagad, Rocket, Upay and other payment processors solely to complete deposit and withdrawal transactions you have initiated.
- Game content providers: game session metadata (but not your full identity or financial details) may be shared with licensed game studios such as Evolution Gaming, Pragmatic Play and Ezugi to facilitate game delivery, RNG certification and technical support.
- Regulatory and law enforcement bodies: where required by applicable law, we may disclose personal data to financial intelligence units, law enforcement agencies or other competent authorities. We will always seek legal advice before making such disclosures where circumstances permit.
All third parties with whom we share data are required to handle your personal data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
4. Payment Data and Financial Privacy
The security of your financial data is a top priority for okzzz. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket or any other approved payment method, the transaction is processed through a secure, SSL-encrypted connection. We retain transaction reference numbers, amounts, dates and payment method types in our records for regulatory compliance and dispute resolution purposes. We do not store your full bKash PIN, Nagad PIN, bank account password, or any other payment credential that would allow us or any third party to initiate a payment on your behalf without your active authorisation.
If you believe that any financial transaction on your okzzz account was made without your authorisation, you must contact our support team immediately. We will suspend the relevant account activity and investigate the matter as a matter of priority. Do not share your account password, mobile PIN or OTP codes with any person — okzzz staff will never ask you for these details.
5. Cookies and Tracking Technologies
The okzzz Platform uses cookies and similar technologies to maintain session state, remember your preferences and collect anonymised analytics data that helps us improve the Platform. The table below summarises the categories of cookies we use:
| Cookie Type | Purpose |
|---|---|
| Essential / Session | Required for the Platform to function. Maintains your login session, remembers your language preference and keeps your account secure. Cannot be disabled without breaking core Platform functionality. |
| Analytics / Performance | Collects anonymised data about page load times, navigation flows and error rates to help us identify and fix technical issues. No personally identifiable information is stored in analytics cookies. |
| Preference / Functional | Remembers optional settings you have configured on the Platform, such as display preferences. These cookies improve your experience but are not strictly necessary for the Platform to operate. |
You may disable non-essential cookies at any time by adjusting your browser settings. Please note that disabling essential cookies will impair core Platform functionality including login and session management. We do not use third-party advertising or retargeting cookies.
6. Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law or as necessary to fulfil the purposes described in this Policy. In practice, this means that account records — including identity documents, transaction history and gameplay logs — are retained for a minimum of five years following account closure to satisfy our anti-money laundering and record-keeping obligations. Support communications are retained for three years. Anonymised analytics data that cannot be linked back to an individual may be retained indefinitely for platform improvement purposes.
When your data is no longer required for any of the purposes described above and no legal obligation requires its continued retention, we will securely delete or anonymise it. If you request deletion of your account and personal data, we will action that request within a reasonable timeframe, subject to our obligations to retain certain categories of data as described above.
7. Your Rights Over Your Personal Data
You have the following rights in relation to the personal data that okzzz holds about you. To exercise any of these rights, please contact our support team using the contact details in the footer of this page:
- Right of access: you may request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe following identity verification.
- Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
- Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 6.
- Right to restrict processing: in certain circumstances you may request that we restrict the processing of your personal data, for example where you contest its accuracy or where you have objected to processing pending verification of our legitimate grounds.
We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before actioning a request. Where we are unable to fulfil a request — for example because a legal retention obligation applies — we will explain the reason in our response.
8. Security Measures
okzzz implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL encryption of all data transmitted between your device and our servers, access controls that restrict internal access to personal data on a need-to-know basis, regular security reviews of our platform infrastructure, and secure storage practices for all identity and financial records. We require all third-party processors who handle your data on our behalf to implement equivalent security standards.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. However, we are committed to promptly notifying affected players and taking immediate remedial action in the event of a data breach that is likely to result in a risk to your rights and freedoms. If you become aware of any suspected security vulnerability affecting the okzzz platform, please report it to our support team immediately.
9. Updates to This Privacy Policy
okzzz reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, endeavour to provide notice to registered players via their registered mobile number or email address. We encourage you to review this Policy periodically to stay informed about how we protect your information.
Your continued use of the okzzz Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes to this Policy, you should cease using the Platform and contact our support team to close your account and request deletion of your personal data, subject to our legal retention obligations.
Have Questions About Your Privacy?
Our support team is available 24/7 to answer any questions about how your data is used. You can also review our FAQ page or read our Terms and Conditions for additional information.